Bank of Valletta has stepped up its security measures with new authentication processes for customers using its phone and in-branch services, aiming to make interactions both safer and faster.

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The bank is introducing two key upgrades: a streamlined identity verification process for calls to its Customer Service Centre, and automatic SMS alerts for cash withdrawals made in person at its branches.

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The new phone system lets customers who use BOV Internet and Mobile Banking log in during the call, verifying themselves with either a password or biometric data. This is then cross-checked with basic personal details—name, date of birth, and ID number—to confirm identity. BOV says the new system cuts down authentication time by up to five minutes while boosting security.

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‎Meanwhile, every cash withdrawal done over the counter now triggers a real-time SMS to the account holder. This extra layer of oversight is particularly useful in cases where a third party is authorised to act on the customer’s behalf.

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Bank of Valletta said both changes are part of ongoing efforts to strengthen fraud prevention without compromising user experience. The updates were rolled out by internal teams focused on improving process efficiency across the bank.

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The bank is urging customers to keep their mobile numbers and personal details up to date to benefit from these new services. It also reminded users that official notifications will never contain clickable links or requests to visit websites—standard advice in an era of increasingly sophisticated scams.‎

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With more people relying on digital platforms to manage their finances, BOV says it will continue investing in measures that protect customers and reinforce trust in its services.

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