BMIT has become the first organisation in Malta to earn the Microsoft Support Services designation under the Microsoft AI Cloud Partner Programme, a recognition reserved for partners that meet Microsoft’s highest standards for technical expertise, cloud engineering capability and customer support.

The designation places BMIT among a select group of partners globally and further strengthens its Microsoft credentials, which already include the Azure, Modern Work and Security designations. Together, these certifications reflect BMIT’s ability to support organisations across Microsoft’s enterprise cloud ecosystem.

Unlike commercial certifications, the Support Services designation is awarded following extensive third-party audits, technical assessments and engineering reviews carried out by Microsoft. Partners that achieve this status are formally recognised for their ability to support Microsoft solutions at the highest level and are granted direct access to Microsoft’s Tier-3 engineering teams.

For clients, this means faster access to specialist expertise, accelerated issue resolution and reduced operational downtime, particularly when managing complex or business-critical Microsoft environments.

Nick Tonna, Chief Revenue and Growth Officer at BMIT Technologies, said: “This designation changes the conversation we have with clients. It is not a badge on a slide; it is Microsoft formally saying that our technical capability and our track record meet their highest standard. For businesses that run critical operations on Microsoft infrastructure, knowing their partner has been audited and validated at this level matters. It is a meaningful differentiator in the market.”

That market-level validation is grounded in what the accreditation process actually demands.

Sean Cohen, Chief Service Delivery Officer at BMIT Technologies, added: “Earning this designation required a rigorous assessment by Microsoft’s own engineering teams, who reviewed our support processes, technical capabilities, and operational readiness. The access it unlocks is genuinely different. When a client has a critical issue, we are not simply raising a ticket and waiting. We have a direct line to the people who built the platform. That translates into faster resolution times and a level of continuity assurance that is proven with the achievement of this designation.”

The designation marks another milestone in BMIT’s ongoing investment in cloud and managed services, reinforcing its position as a leading technology partner for businesses navigating digital transformation and increasingly complex IT environments.